Privacy Rights Under California Law

Last updated February 24th 2021

If you’re a California resident, you have certain privacy rights under California law, including the California Consumer Privacy Act of 2018 (“CCPA”). Those rights include the following: 

 

  • Right to request disclosure of information collected. You have the right to request details on the specific personal information we’ve collected about you. We provide detailed information about the types of  information we collect in our Privacy Policy, but you may also contact us directly to inquire about your personal data specifically, as described in the section below.

 

  • Right to request disclosure of information shared or sold.  First, we do not sell your personal data, within the meaning of the CCPA. That said, we do share certain data about some of our users with service providers. This sharing is outlined in our Privacy Policy, as well as below. And you do have the right under CCPA to contact us at any time, as described in the section below, to request this information from us.   

 

  • Right to opt out of selling of your personal data.  As stated above, we do not sell your personal data, within the meaning of the CCPA. That said, in the event that we ever do choose to sell data to third parties, we will provide a method to allow our users to opt out of that selling, in accordance with California law. 

 

  • Right to request deletion of data.  You have the right to request deletion of your data, unless an exception applies. Examples of exceptions include when we need to keep data to meet legal obligations, detect fraud, investigate reports of abuse or other Terms of Service violations, or fix security issues. Additionally, an exception would apply if we would be unable to provide the services that you signed up for without the data, in which case, you are free to request account deletion and cease use of the services. See more about this in our Privacy Policy. Once we’ve verified your request, we’ll delete your personal information (unless an exception applies) and will direct our service providers to do the same.

 

  • Timely response. You have the right to make two free requests in any 12-month period. We will respond to your request within 45 days, and in more difficult cases we may extend our response time by another 45 days. 

 

  • Non-discrimination. We encourage our users to think carefully about their privacy and data sharing habits. And in no way would we ever hold it against one of our users should they choose to exercise the privacy rights granted them by the law. Don’t hesitate to reach out with questions or request. 

 

Contacting Us. To make any inquiries, request, or exercise any of your rights granted under California law, you can contact us by email at [email protected], or by toll free call at 877-343-6271.  We may need to go through a few verification steps after you reach out, but we’ll help you through that.

 

Information We Collect.  As we address in our Privacy Policy, we collect personal information for a range of purposes, though primarily to allow us to provide and improve our services. In the last twelve months, we have collected the following types of personal information about our users. In some cases the data is provided directly by users. In other cases it was provided by third parties, or obtained through use interaction with our services.

 

  • Identifiers, such as your name, email address, IP address, username, or other similar identifiers. We primarily use these identifiers to create your account, maintain security of our services, and communicate with you. 

 

  • Customer records information, such as social security number, signature, telephone number, bank account number, credit card number, or debit card number. We primarily use these types of information to facilitate transactions and payments and to communicate with our users. (This category under CCPA overlaps with other categories.)

 

  • Characteristics of protected classifications under California or federal law, such as your gender, age, or ethnicity. We primarily use this information for market research and to understand the demographics of our customer base. 

 

  • Commercial information, such as payment history and purchase history. We primarily use this type of information to keep track of user transactions and for internal business and financial recordkeeping. 

 

  • Internet or other electronic network activity information, such as session logs, search history, information about your  interaction with a website, application, or advertisement. We primarily use this type of information to help understand how our services are performing for them, as well as to improve our own understanding of our services. 

 

  • Geolocation information, such as your IP address which provides a rough approximation of location, or from your mobile device’s GPS or location services, if you use the app and enable location services. We use this data primarily to understand where our site visitors and app users are accessing the services, and in some cases to provide more relevant content and offers.  

 

Information Sharing. In the past 12 months, we’ve disclosed the above categories of information for business purposes, or at your direction, with our service providers, affiliates, underwriters, and other third-parties. For instance, we share personal data about our users with the insurance companies that underwrite the Doggo policies. We have agreements with our service providers which limit their ability to use your information and require them to ensure its confidentiality.

 

Updates to this Notice. We will update this Notice every 12 months and let you know when we’ve made updates, consistent with our Privacy Policy. 

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